Well, I took my car to a tire store to see what could be done.
The tire with a slow leak had an inch-and-a-half nail in it. The completely flat tire had a tear about two inches long in it, with no sign of what caused it.
Since both problems were caused by external damage to the tires, I guess I can’t really blame B.F. Goodrich. I’m just surprised that after years of not having this sort of thing happen, it’s happened twice in the last couple of months.
Of course, tire damage like that is not covered under the warranty.
Now, here’s the good part:
I was looking for a tire store that sold B.F. Goodrich tires, so that I could get service under the warranty. I stopped off at a tire shop near work, Champion Tire & Auto (1549 N State St. in Orem.)
The guy behind the counter told me that, if the tires needed to be replaced under the warranty, they could do that. But why not check first to see if they could be repaired?
They then proceeded to fix both the flat tire and the slow leaker — and they did it for free.
That’s a store that’s good at customer relations. When the warranty finally does run out on these tires, where do you think I’ll go to buy new ones?