Adventures in Customer Service

For my allergies, every day I take a generic form of Claritin-D 24-hour. The Costco version of the drug is very cheap relative to elsewhere, so I generally buy a pack of 15 tablets every 15 days.

Unfortunately, because the pseudoephedrine in the decongestant used in the tabled can be used for making illegal drugs, federal law has set limits on how much a person can purchase.  However, purchasing a packet of 15 tablets every 15 days was never a problem at my local Costco in American Fork, Utah.

But when I was in California last week, I went to a Costco there, and the person behind the counter claimed I could not purchase any because that would put me over the limit of what they could sell to me.  The record showed I had bought 15 pills on July 28 and another 15 on August 12. Since it was August 27, he said I would have to wait until August 28, because it was illegal for them to sell me more than two packets per month.

I told him that I didn’t think that’s what the law said, and that I’d never had any problem purchasing a packet every fifteen days.

He said he could get me a printout of the applicable law.

I told him I’d like to see it.

So I waited. And waited. And waited. (And did a little internet research on my phone.) Finally, I asked him if he’d managed to get the printout.

He said he was waiting for it to be sent over from another store, and offered to mail it to me if I would give him my address.

I told him I didn’t live in the area, and that I’d looked up the law online and the limit was based on the amount purchased within 30 days, not within a month.

He passed me off to his manager, who used the monthly method to determine it would be illegal to sell me the medication before the 28th.

I explained that measuring by monthly dates was not the same as measuring 30 days, since July had 31 days. I even offered to show him using a calendar.

He said that, since it was obvious to him I was not a drug dealer (apparently drug dealers don’t dress all in black with an “I am not a serial killer” tee-shirt or don’t have goatees or something), he thought it would be okay to sell me a pack one day early.

I decided to take yes for an answer, rather than to try to further explain that his interpretation was wrong and therefore it was not one day early.

That was not the only customer service problem I ran into on my trip. On the way back, I went through a McDonald’s drive-through in California. At my local McDonald’s in Saratoga Springs, Utah, I get a large water with my order rather than getting a soft drink. The large water is free.

At this particular McDonald’s, though, when I ordered a large water, the employee said, “You can only get a small water for free.”

I don’t really have a problem with that. Since there’s a cost involved for the cup and straw (and a minute cost for the actual water and ice), plus the labor to provide it to me, getting water for free is actually cutting into their profits on the transaction. At a Burger King a few months ago, they charged me 25 cents for a large water, and I didn’t complain.

“So, how much is a large water?” I asked.

“We have to charge you the same as a soft drink, so [some amount between $1-2 that I don’t remember exactly].”

“Then I’ll take a small water. No, make that two small waters.”

And so I got two small waters for free, almost certainly costing the store more in materials than providing me one large water. And if the charge for the large water had been reasonable, I would have paid it.  So what idiot at that McDonald’s decided that a large water should cost the same as a large soft drink?

Published Wednesday, September 1, 2010, at 6:47 am| 4 Comments »

Writers of the Future 2010

Last Wednesday, I began driving down to Hollywood for the 26th annual Writers of the Future awards ceremony.  I stayed overnight at Buffalo Bill’s Resort & Casino in Primm, Nevada, and paid the lowest amount I can ever recall paying for a hotel room: $13.60 (booked through Expedia.com). The room wasn’t fancy, but it was satisfactory. I drove the rest of the way the next morning.

I got the chance to hang out with friends I’ve made over the past six years since I went to my first WOTF awards ceremony as a published finalist: past winners, judges, and contest personnel.  One of my Utah writing friends, Brad Torgersen, was a winner, so it was especially fun to see him there. And it was great to meet all the new writers.

At the awards ceremony, they showed this video of interviews with past Writers of the Future winners. I’ve got a few lines here and there.

Published Tuesday, August 31, 2010, at 3:55 pm| 6 Comments »

Tangent Online Reviews “That Leviathan”

Tangent Online has posted two reviews of the September issue of Analog. My story “That Leviathan, Whom Thou Hast Made” takes a few hits from Carl Slaughter’s review, but ends up on the positive side, I think. A tidbit (with some spoilers, so be warned):

Ah, but the plot gets refreshingly intriguing when the oldest and largest alien claims to be a god, the original life form, the creator of [all?] other life forms.  Then it gets refreshingly ominous when the self proclaimed god squares off with the Mormon, his alien convert, and their competing god.  At the end, we get a good blending of plot, character development, and theme.

And Rena Hawkins’s review praises the story. A key quote:

Eric James Stone manages to combine religion and science in an entertaining, well-plotted tale that doesn’t come off as overly preachy.

[Disclaimer: I provide the website hosting for Tangent Online and serve as the webmaster, but as far as I know this has no influence on the reviewers.]

Published Tuesday, August 24, 2010, at 6:16 am| No Comments »

Inception

I’m a little late to the party, but I finally got around to seeing Inception on Saturday. A lot of people have been saying it’s the Best Science Fiction Movie Ever, and I’m not going to say they’re wrong — at least not to their faces, because I don’t want them to form a mob and shoot me full of holes. I’m mature that way.  But here, in the privacy of my blog, I will disagree.

I thought it was a very good movie with a cool premise, and I’d like to see it again.  But in terms of thought-provoking, smart science fiction, I don’t think it was as good as Gattaca or Serenity.

But there may be something wrong with me, because I have never thought a Christopher-Nolan-directed film was as good as the average evaluation of my friends.  This is probably my favorite of Nolan’s films, as I have an actual desire to see it again.  Batman Begins and The Dark Knight were pretty good superhero films, in my estimation, but of all the Batman movies I enjoyed Tim Burton’s Batman more. And in terms of comic book hero movies, I think X2: X-Men United is the best, and I’d rank X-Men, Spider-Man, and Spider-Man 2 ahead of Batman.

Meanwhile, although I thought Nolan’s The Prestige was very good, the main characters were so unlikeable that, having seen the movie and appreciated the twists, I didn’t really feel any desire to see it again.  I have not seen any of his other films.

If you haven’t seen Inception, I definitely think it is worth seeing, so go. And if you walk out of the theater saying, “Eric James Stone, you’re a fool for not thinking that was the Best Science Fiction Movie Ever…” Well, then you can thank me for helping you lower your expectations by not shooting me full of holes.

Published Monday, August 23, 2010, at 6:48 am| 3 Comments »

Blood Lite II: Overbite has a cover

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The book, which contains my story “American Banshee,” will be released September 28, but can be preordered from these stores:
Buy from AmazonBuy from Barnes & NobleBuy from Powell's BooksBuy from BookDepository.com (free worldwide shipping)

Published Friday, August 20, 2010, at 6:35 am| No Comments »

Hey, There’s Religion in My Science Fiction

Inspired by Nancy Fulda’s post about technology and religion and whether religion plays more of a role in the plot in fantasy (which was in turn inspired by my post linking to discussions of religion in science fiction, which were inspired by my story in Analog, “That Leviathan, Whom Thou Hast Made”), I took a look at my published science fiction stories to see how much of a role religion plays in the plot.

Read the rest of this entry »

Published Thursday, August 19, 2010, at 8:02 pm| 4 Comments »

Twitter Updates for 2010-08-19

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Published Thursday, August 19, 2010, at 5:59 am| No Comments »

The Maze Runner

I finally got around to reading The Maze Runner by my friend James Dashner. I heard him read the first chapter or two several years ago at CONduit, long before he found a publisher for it, but I had a feeling it would get published.

Here’s the basic premise: A young man in an elevator can remember nothing except his own name, Thomas. When the elevator finally stops, he comes out in an area populated only by a bunch of boys of various ages. They live in a safe haven in the middle of a deadly maze. Each of them, like Thomas, arrived a month apart through the elevator, remembering nothing but their own names.

But something’s different about Thomas’s arrival. The next day, the elevator brings someone new: a young woman that Thomas feels like he should remember – and a note saying she will be the last one, ever.

The Maze Runner is fast-paced and full of mysteries and action. It’s aimed at a middle grade audience, but I found it very enjoyable.

It’s also the first of a trilogy, and my one quibble with the book is something that may be resolved satisfactorily in the next two (which I look forward to reading):

***** MINOR SPOILER WARNING *****

I don’t see how the trial posed by the maze, and the way it was solved, would really be useful to the adults, no matter what their purposes are.  Since Thomas used knowledge from before his amnesia to figure out the solution to the maze, it was a form of cheating – and the adults intentionally allowed it.  So what was the point of the maze test at all?  Unlike Ender’s Game, where the adults messed with the games to make it harder for Ender in order to train him for what they wanted, here they seemed to make it easier. And that took away some of the excitement.

Published Wednesday, August 18, 2010, at 8:33 am| 2 Comments »

Twitter Updates for 2010-08-18

  • just had a very fast fast food experience at Del Taco. They called the # for my order being ready before I finished paying and got my #. #

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Published Wednesday, August 18, 2010, at 5:59 am| No Comments »

Unprecedented Warming in the Past Two Years Is a Reason for Action

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Well, it’s become pretty obvious in the last couple of years that our planet is the hottest it’s been in the last century.  You can see the spike at the end of the graph there, exceeding the high temperatures in the early-to-mid 1940s. For a while there in the 2000s, even though temperatures were rising, they still weren’t out of line with the 1980s and 1990s. So people like me were a little complacent: sure, it was a little warm, but it had been just as warm in the past, and we didn’t see the need for any immediate action.

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Zooming in on just 2000-2010, you can see that how we got to this point – the hottest temperature on record – was a sudden jump more than doubling the temperature anomaly from 2008 to 2009, from something warm but still within the normal range to unprecedentedly hot.

I hate to say it, but the global warming protestors who say we need to take immediate action as a result of this jump are right.  The climate has–

Oh, wait. Boy, is my face red! These aren’t temperature graphs at all.  They’re the U.S. Federal Government’s budget deficit in constant 2005 dollars per capita.

Now, some of my liberal friends have questioned why the Tea Party people weren’t out protesting the deficits in the Bush years (sometimes implying it’s because the President is black and the Tea Partiers are racist).  Well, there’s your answer.  The Bush deficits weren’t out of line with the deficits of the past 30 years.  The deficits we’re running now are the largest in the history of our country (in constant dollars per capita, not just unadjusted dollars), larger than the deficits we ran while fighting World War II.

(Now, it’s true that the current deficits are smaller as a percentage of our Gross Domestic Product than the deficits run during World Wars I & II, but they are still a larger percentage than the deficits run during the Civil War and more than twice the percentage of from any other times, including the Great Depression prior to the start of World War II.)

(Charts made on http://www.usgovernmentspending.com.)

Published Tuesday, August 17, 2010, at 6:49 am| 3 Comments »
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